Returns & Refund Policy
At ATCHondaBikeStore, we strive to provide the best customer experience possible. If you are not satisfied with your purchase, we are here to help with returns and refunds according to the guidelines outlined below. Please read through our policy to understand how to proceed.
Return Eligibility
- Time Frame: You can return most new, unused items within 7 days of receiving your order.
- Condition: To be eligible for a return, items must be in new, unused condition and in their original packaging. Items that show signs of wear or have been modified cannot be returned.
- Non-returnable Items: Certain products such as gift cards, personalized items, and open packaging items may not be eligible for return. Please check the product details for any specific return restrictions.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at [insert email/phone number] with your order number and the reason for the return.
- Return Instructions: Once we have received your request, we will provide you with return instructions and a return shipping label (if applicable).
- Prepare the Package: Ensure the item is properly packed in the original packaging to prevent damage during return shipping.
- Ship the Item: Return the item according to the instructions provided by our team.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original method of payment.
- Shipping Fees: Shipping fees are non-refundable, and the customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item sent).
- Partial Refunds: If an item is returned in a used or damaged condition, we reserve the right to issue a partial refund.
Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item for a different product, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact info] with pictures of the damage or defect. We will work to resolve the issue promptly and either provide a replacement or issue a full refund.
Order Cancellations
Orders can only be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate the request. Once an order is shipped, it cannot be canceled, and you will need to follow the return process.
Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact our customer service team at Sales@atchondabikestore.com. We are here to help!